FAQ

1. What are the benefits of using natural hair products?

Natural hair products are formulated with plant-based ingredients that nourish and protect your hair without the harsh chemicals commonly found in conventional products. They help retain moisture, promote scalp health, and can lead to healthier, shinier hair over time.

2. Are your products safe for all hair types?

Yes! Our natural hair products are designed to cater to all hair types, including straight, wavy, curly, and coily. We believe in inclusivity and have crafted our formulations to benefit everyone.

3. What ingredients do you use in your products?

We pride ourselves on using quality, natural ingredients. Our formulations often include nourishing elements like coconut oil, shea butter, aloe vera, and essential oils. Each product description on our website provides detailed information about the specific ingredients used.

4. Do your products contain any harmful chemicals?

No, our natural hair products are free from harmful chemicals such as sulfates, parabens, and silicones. We prioritize clean formulations that are gentle on your hair and scalp.

5. Can your products help with hair growth?

While individual results may vary, many of our products are formulated to promote a healthy scalp and strengthen hair, which can contribute to improved hair growth. Ingredients like castor oil and rosemary oil are known for their hair growth properties and are included in some of our formulations.

6. What is your return policy?

Due to the nature of our products, we do not accept returns. We do not offer refunds for orders that have been processed and shipped. However, we do offer free replacements for lost, damaged, or stolen packages upon review and confirmation. Please refer to our Return Policy for more details.

7. How long will it take for my order to ship?

Once your order is processed, you will receive a tracking number. Shipping times may vary depending on your location and the shipping method selected at checkout. Typically, orders are shipped within 7-10 business days, not to include weekends.

8. What should I do if my package is lost or damaged?

If your package is lost, damaged, or stolen during transit, please contact our customer service team within 7 days of the incident. We will be happy to assist you in filing a claim and arranging for a replacement if applicable.

9. Can I use your products if I have sensitive skin or allergies?

We recommend reviewing the ingredient list for each product carefully, especially if you have known allergies or sensitivities. Since our formulations are made with natural ingredients, they are generally gentler, but it’s always best to do a patch test before full use.

10. How can I contact customer service?

If you have any further questions or need assistance, feel free to reach out to our customer service team under the contact us link on the home page. We’re here to help and ensure you have a great experience with our products!

Thank you for choosing Milani Natural Luxe for your natural hair care needs! We appreciate your support and look forward to helping you achieve beautiful, healthy hair.